Front Office / Reception

How to solve Room Type Overbooking
If you have a fully connected system, we try to sell your every last room in your property. However at times it may occur that the system is not able to all...
Mon, 31 Jul, 2017 at 4:20 PM
Why am I not able to cancel a booking or shorten a stay?
It may happen that you are trying to cancel a booking, and you receive an error message. There could be multiple reasons (and often the error messages expla...
Mon, 31 Jul, 2017 at 4:22 PM
How can I change the room number of a reservation after check in?
If you have checked in a room, and the customer requests a room move, you can process this in 2 ways. Go to the timeline and find the booking. Unlock the b...
Mon, 31 Jul, 2017 at 4:22 PM
How can I divide 1 bill charge between multiple persons?
There are different possible scenarios here:  There are a few items on the bill, and some items need to be moved to another bill. This is easy, as next t...
Mon, 31 Jul, 2017 at 4:24 PM
Why is the Accounting ledger full of unsettled reservations, even though the guests paid and already left?
The Accounting Ledger is and overview of all open bills that contain items that have been consumed. Note that “payments” are considered as items that are co...
Mon, 31 Jul, 2017 at 4:25 PM
What is the difference between House Use and Complimentary rate?
House use - is the type of reservation, when room is occupied by hotel employee or management, therefore these rooms are not included in calculations of ADR...
Mon, 31 Jul, 2017 at 4:25 PM
Who can place rooms out of order?
Placing a room "Out Of Order" means there is a serious mishap in the room, and you can no longer sell the room that night. Usually employees with ...
Mon, 31 Jul, 2017 at 4:26 PM
Where do I find the paymasters?
The Accounting Ledger Report is an overview of all guest's profiles with unpaid/unsettled balances on their accounts. A number of these guests still ha...
Mon, 31 Jul, 2017 at 4:26 PM
Why we won't add more colors throughout Mews
We feel very strongly about color usage throughout Mews. Colors are there to denote that action is (or is not) required. Red: Urgent Action, such as no-sho...
Mon, 31 Jul, 2017 at 4:26 PM
How can I check out a guest who had an open balance?
You always have an option to check out guest with open bill. It is very easy to do. All you need to do is to tick the box “Check Out With Open Bill” next to...
Mon, 31 Jul, 2017 at 4:27 PM