Billing & Payments

Why does a booking come in, even though the credit card is invalid?
This questions often comes from hotels who have a credit card integration with Adyen or Stripe. You can recognize whether a booking has a valid credit card ...
Wed, 28 Mar, 2018 at 10:56 AM
Distributor commission calculation
How is the commission for Distributor calculated? Open res. report->values: net->mode:totals->origin:distributor->filter: in house.  The commi...
Thu, 3 Aug, 2017 at 1:49 PM
Posting Deposits - legal requirements in Czech Republic
Specifically for the Czech Republic, we have created this feature, that allows you to post the revenue linked to deposits, at the time of the booking. Watc...
Mon, 31 Jul, 2017 at 2:18 PM
Rebating items on an unsettled (open) bill
Before you check-out a guest, it is always advised to show the guest a Bill Preview, to allow him/her to check that all charged items are correct. Should th...
Mon, 31 Jul, 2017 at 3:44 PM
How to rebate items on a bill that has been closed
It may happen sometimes that a guest has departed, and calls the hotel to complain that by accident he was charged the wrong items. You will then have to re...
Mon, 31 Jul, 2017 at 3:44 PM
Where can I see whether a payment has been settled through the payment gateway?
There are 2 locations on the guest's profile where you can check this. You can go to the Guest's Profile and select the billing tab, there you ...
Mon, 31 Jul, 2017 at 3:45 PM
How can I process the correction if the guest's bill has been already closed?
Unfortunately there is no quick button to correct a closed bill and issue a credit note. To correct the bill, follow these steps: Go to the customer profi...
Mon, 31 Jul, 2017 at 3:45 PM
How should I proceed if the guest wants to settle his bill one night earlier?
As Mews system does not have a night audit (during which other systems usually post accommodation charges), all the accommodation charges are already posted...
Mon, 31 Jul, 2017 at 3:46 PM
How to make refund or partial refund via online gateway?
In case you already have processed payment via online gateway with the Credit Card and now you need to process full/partial refund via online gateway you w...
Mon, 31 Jul, 2017 at 3:47 PM
Why should we not close the bills before the day of departure?
Keeping guest's bill opened until departure is always highly recommended as it gives you an opportunity, to process possible corrections that might occu...
Mon, 31 Jul, 2017 at 3:47 PM