Mews Help Center

  • Reference Guide
  • Knowledge Base
  • Release Notes

    Mews Help Center

    Welcome to the Mews user guidebook, a comprehensive overview of features and functionality in Mews applications! Scroll through the index or use the search function to find the information you need.

    If you're still having trouble finding an answer to your question, just click on the chat button at the bottom of your screen.

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    Understanding Mews

    • Laws and regulations
      • About deposits
      • Taxation in Mews
    • Privacy and security
      • PCI compliance
      • GDPR compliance

    Getting started for new users

    • Setting up your account
      • Change your profile image
        • Change or reset your password
          • Turn two-factor authentication on or off
            • Turn off two-factor authentication

              Getting started for system admins

              • Setting up your property
                • Upload your logo
                • Upload your background image for Navigator and Distributor
              • Setting up finances
                • Set up your bill header and footer
                • Create or delete a cashier
                • Set up deposits
              • Setting up rates
                • Create, modify, or delete a rate group
                • Create, modify, or delete a cancellation policy
                • Create a rate
                • Update or remove a rate
                • Create a voucher
              • Setting up restrictions
                • Set up close restrictions
                • Set up length of stay restrictions
                • Set up advance booking restrictions
                • Set up price restrictions
              • Setting up spaces
                • Create or delete a space category
                • Modify a space category
                • Create, modify, or delete a space
                • Create, modify, or delete a space feature
              • Setting up users
                • Create, modify, or delete a department
                • Create or delete an employee profile
                • Modify an employee profile
              • Setting up accommodation
                • Turn on automatic city tax

              Using Commander

              • Managing reservations
                • Create a room key
              • Managing payments
                • Create a deposit
              • Managing accounts
                • Reconcile your General Ledger

              Support

              Welcome

              • Welcome
                • About Commander
                  • About reports
                  • Cloud-based solution
                  • Customer-centric
                  • Editable history window
                  • Keyboard shortcuts
                  • Personal data
                  • Translations
                  • Trial balance
                • Customer communication

                  Dashboard

                  • Dashboard overview
                    • Search function
                      • Your user profile
                        • Notifications

                          Profiles

                          • New customer
                            • Customer module
                              • Customer dashboard
                              • Customer profile
                              • Customer internals
                              • Customer payments
                              • Customer billing
                            • Customer statistics
                              • Customer profiles
                                • Companies
                                  • Travel agency contracts
                                    • Spent nights report

                                      Reservations

                                      • New reservation
                                        • Reservation module
                                          • State
                                          • Properties
                                          • Group
                                          • Pricing
                                          • Items
                                          • Mailing
                                          • Action log
                                          • Summary
                                        • Timeline
                                          • Check-out report
                                            • Reservation report
                                              • Reservation overview
                                                • Occupancy
                                                  • Availability
                                                    • Rate management
                                                      • Detail
                                                      • Pricing
                                                    • Reservation cards
                                                      • Simple detail

                                                        Operations

                                                        • Guests in house
                                                          • Action log
                                                            • Space status
                                                              • Activity report
                                                                • Product report

                                                                  Finance

                                                                  • Cashier
                                                                    • Accounting ledger
                                                                      • Payment report
                                                                        • Accounting report
                                                                          • Bills and invoices
                                                                            • Fiscal record report
                                                                              • Posting journal
                                                                                • Manager report
                                                                                  • Credit card report

                                                                                    Payments and billing

                                                                                    • Payments
                                                                                      • Credit cards
                                                                                      • Preauthorizations
                                                                                      • Payments
                                                                                      • New payments
                                                                                      • Payment attempts
                                                                                      • Refund payments
                                                                                    • Billing
                                                                                      • Unpaid items
                                                                                      • Transfer bill items
                                                                                      • Companions
                                                                                      • Open bills
                                                                                      • Proformas and bill previews
                                                                                      • Review and invoice
                                                                                      • Review and close
                                                                                      • One-click payments
                                                                                      • Closed bills and invoices
                                                                                      • Company bills
                                                                                      • Rebate bills

                                                                                    Exports

                                                                                    • Archive
                                                                                      • Schedules
                                                                                        • Targets

                                                                                          Tasks

                                                                                          • Tasks

                                                                                            Orders

                                                                                            • Current orders
                                                                                              • Archived orders
                                                                                                • Optional reservations missed

                                                                                                  Messages

                                                                                                  • Messages

                                                                                                    Settings

                                                                                                    • Employees
                                                                                                      • Departments
                                                                                                    • Property
                                                                                                      • General settings
                                                                                                      • Outlets
                                                                                                      • Custom links
                                                                                                      • Calendar events
                                                                                                    • Finance
                                                                                                      • Accounting configuration
                                                                                                      • Exchange rates
                                                                                                      • Accounting categories
                                                                                                      • Cashiers
                                                                                                      • Counters
                                                                                                    • Space configuration
                                                                                                      • Spaces
                                                                                                      • Space categories
                                                                                                      • Space features
                                                                                                    • Navigator
                                                                                                      • Places
                                                                                                      • Guides
                                                                                                    • Services
                                                                                                      • Product services
                                                                                                    • Stay
                                                                                                      • Products
                                                                                                      • Product rules
                                                                                                      • Rate groups
                                                                                                      • Rates
                                                                                                      • Restrictions
                                                                                                      • Travel agency contracts
                                                                                                      • Vouchers
                                                                                                      • Mail templates
                                                                                                      • Segments
                                                                                                      • Distributor configurations
                                                                                                      • Operator configurations
                                                                                                      • Registration card configuration

                                                                                                    Mews products

                                                                                                    • Operator
                                                                                                      • Setup
                                                                                                      • Cut key video
                                                                                                    • Navigator
                                                                                                      • Distributor
                                                                                                        • Invoice
                                                                                                      • Merchant
                                                                                                        • Connector

                                                                                                          Marketplace

                                                                                                          • About Marketplace
                                                                                                            • Accounting
                                                                                                              • BOB integration
                                                                                                              • Exchange rate provider integration
                                                                                                              • Helios integration
                                                                                                              • Sage integration
                                                                                                            • Business intelligence
                                                                                                              • Duetto reservation export integration
                                                                                                              • INE occupancy export integration
                                                                                                              • Snapshot
                                                                                                            • Connectivity
                                                                                                              • Channel manager integrations
                                                                                                              • TripAdvisor integration
                                                                                                            • Facility management
                                                                                                              • Passport scanner integration
                                                                                                              • PassportScan integration
                                                                                                              • Printer integration
                                                                                                            • Key cutter integrations
                                                                                                              • Hafele Dialock
                                                                                                              • Hotek
                                                                                                              • Kaba Saflok
                                                                                                              • Messerschmitt
                                                                                                              • Onity
                                                                                                              • Salto
                                                                                                              • Salto JustIN
                                                                                                              • TESA
                                                                                                              • TLJ
                                                                                                              • Vision
                                                                                                              • Visionline
                                                                                                              • VDA
                                                                                                            • Fiscalization
                                                                                                              • EET CZ integration
                                                                                                              • Fiscal machine integration
                                                                                                              • Registrierkassen
                                                                                                              • Synthex fiscal integration
                                                                                                              • Spanish fiscal registry integration
                                                                                                            • Legal environment
                                                                                                              • Basel police integration
                                                                                                              • Belgian Tourist Board report integration
                                                                                                              • Czech police integration
                                                                                                              • Italian police integration
                                                                                                              • Portuguese police integration
                                                                                                              • Spanish police integration
                                                                                                              • Switzerland police export integration
                                                                                                              • Ticino police export integration
                                                                                                              • Zurich cantonal police integration
                                                                                                            • Payment gateway
                                                                                                              • Payment terminal integration
                                                                                                              • Payworks payment integration
                                                                                                            • Point of sale integrations
                                                                                                              • Revenue management integrations
                                                                                                                • Reputation management integrations
                                                                                                                  • Upsell integrations

                                                                                                                    Queues

                                                                                                                    • Device commands
                                                                                                                      • Channel manager
                                                                                                                        • Exports
                                                                                                                          • Installations
                                                                                                                            • Inventory updates

                                                                                                                              Help center

                                                                                                                              • Help center
                                                                                                                                • Guide
                                                                                                                                • Request feature
                                                                                                                                • Service status
                                                                                                                                • Release notes
                                                                                                                                • Mews travel club

                                                                                                                              Recent Posts

                                                                                                                              • Welcome to Mews

                                                                                                                              Archive

                                                                                                                              • July 2018 (1)

                                                                                                                              Setting up your property

                                                                                                                              Suggest Edits

                                                                                                                              When setting up your property, you can:

                                                                                                                              • Upload your logo
                                                                                                                              • Upload your background image for Navigator and Distributor
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